Frequently Asked Questions
How do I know if my order has been received when ordering online?
We will send you an email confirmation within 24hours to let you know your order was received and if we have any questions about the order. We personally review each order to make sure we have all of the imporatant details to pull off a great surprise! If you don’t hear from us after 24 hours please call #904-379-0596 or email us at firstname.lastname@example.org.
How do I know if the order was delivered?
We will send you a text message or an e-mail to confirm delivery. Please contact us after 7am for early morning deliveries or after 2pm for afternoon deliveries if you have not heard from us.
Do you deliver on Sunday?
Yes, we do! Birthdays and special events fall on all seven days of the week and we hope to surprise everyone on their BIG day!
Do you deliver on holidays?
We don’t deliver orders on Halloween day due to the increased foot traffic of little trick or treaters. We also do not deliver on Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day and Easter Sunday to spend time with our loved ones.
Will you deliver in inclement weather?
We will determine if the weather is too severe to leave the signs. They are fine in the rain but it will depend on severe wind and lightning. We will notify you to let you know if it is not possible to make the delivery that day and schedule to deliver on an alternate date.
Can you deliver the yard greetings to a place of business or school?
Public areas can be a little trickier depending on the space available. Due to increased traffic and theft, the signs can only be displayed for one day.
Will you mix and match signs? Absolutely. If we have the signs available we will mix in different signs from different sets for you. Here are a couple examples of mix and match.
Will you deliver outside of your designated zip code areas?
Please call us and we can determine if we can deliver outside of the area. There may be an additional delivery fee for additional time and mileage.
If you have any questions, feel free to email or call 904-379-0596!